Syncc Privacy Policy

Last updated: December 2, 2025

Hey there! Welcome to Syncc’s Privacy Policy.

We get it, privacy policies aren’t exactly everyone’s go-to bedtime reading. But we’ve worked hard to make this one clear, friendly, and actually useful. Think of it like a conversation: we’ll walk you through what data we collect, why we collect it, how we use it, how we keep you safe, and what choices you have.

By using Syncc, you agree to the practices described below. If you don’t agree, that’s totally okay — but you shouldn’t use the app.

1. Who We Are

We’re Syncc, a fitness-first social app designed to help people connect through movement, sport, and shared active interests.

Since Syncc is still growing, we're not a formally registered global company yet. But we still take your privacy incredibly seriously and follow internationally recognised privacy standards, including GDPR-style principles for transparency, data rights, and user control.

If you have any questions, concerns, or requests about your data, you can reach us at:

📩 Email: marcustiffen6@gmail.com

2. Where This Privacy Policy Applies

This Privacy Policy applies to:

The Syncc mobile app
Our website (syncc.com.au and any future versions)
Any events, communications, or support channels we operate

We call all of these the “Service.”
If one part of Syncc ever requires its own separate policy, we’ll make that clear.

3. Data We Collect

To help you meet people, find fitness partners, and personalise your experience, we collect different types of information.

We break this down into three categories:

A. Data You Give Us

These are things you provide when creating or updating your account.

Account Information

Phone number or email
Date of birth
Password or login method

Profile Information

Depending on what you choose to share:

Name
Photos and videos
Gender
Interests, fitness activities, preferred sports
Goals (e.g., meeting new people, training partners)
Basic bio
General location (e.g., your city)

Some information could be sensitive depending on your country (e.g., gender, health/fitness preferences). You control what you share, and by sharing it you consent to us using it for the purposes below.

Content You Create

Photos
Videos
Chats
Posts or prompts (if the feature exists in your region)

Reports & Support Messages

When you contact support or report another user, we collect the info you send us so we can help, investigate, or resolve issues.

B. Data We Automatically Collect

Usage Data

This includes information like:

When you log in
Features you use
Profiles you view
Buttons you tap
Match interactions
Ads you interact with (if ads are ever introduced)

This helps us improve how Syncc works.

Technical Data

Syncc does not directly collect technical data such as IP addresses, device identifiers, operating system information, crash logs, or performance analytics.

However, the platform you download Syncc from (such as Apple’s App Store or Google Play) may automatically collect certain technical information for their own analytics, diagnostics, and security purposes. This data is processed by Apple or Google in accordance with their own privacy policies and is not accessed or stored by Syncc.

C. Data We Collect With Your Permission

Location Data

Syncc is built around finding people near you — so with your permission, we may collect:

Approximate location (city/area)
Precise GPS location (only if you allow it)

You can turn this off at any time, but the app may not work properly without location.

Photos, Camera, Microphone

If you:

upload photos
record videos
complete a verification selfie (future feature)

we ask for permission and use only what’s needed.

4. How We Use Your Data

We use your data to:

1. Provide the Service

This includes:

Creating and maintaining your account
Showing you people near you
Recommending potential matches and training partners
Enabling chat and interactions
Personalising your experience
Keeping the app safe

2. Improve Syncc

We analyse data to:

Understand what features people use
Fix bugs
Test new features
Improve recommendations and matching

3. Communicate With You

We may send:

app updates
safety notices
account notifications
support messages
occasional news about Syncc (you can opt out)

4. Safety, Security & Moderation

We use data to:

detect suspicious activity
prevent spam, abuse, or fraud
investigate reports
enforce community guidelines

Safety is a huge priority for us.

5. Legal, Compliance & Rights Protection

We may use or share data if required by law or if necessary to:

protect a person’s safety
comply with legal obligations
respond to valid legal requests
defend our rights

5. How We Share Data

We never sell your personal data.
We share it only in these situations:

A. With Other Users

Anything you choose to put on your profile or in chats will be visible to other members.
You control what you share.

B. With Service Providers

We work with trusted partners who help with:

hosting & storage
analytics
crash reporting
content moderation tools
customer support

They are required to protect your data and use it only for Syncc’s purposes.

C. For Safety & Legal Reasons

We may share data if:

required by law
necessary to prevent harm
investigating abuse, fraud, or violations

D. Business Transfers

If Syncc is ever merged, sold, or restructured, your data may transfer as part of the business.
If that ever happens, we’ll let you know.

6. International Data Transfers

Because Syncc operates globally, your data may be processed in different countries.
Where we transfer data internationally, we use safeguards such as:

encryption
industry-standard security
GDPR-style protection measures

We work to ensure your data is safe no matter where it goes.

7. Your Rights

Depending on your location, you may have the right to:

✔ Access your data

✔ Correct inaccurate data

✔ Delete your account and personal information

✔ Withdraw consent (e.g., turn off location)

✔ Request a copy of your data

✔ Restrict or object to certain processing

✔ Opt out of marketing

You can manage most of this in the app settings, or by contacting us at:

📩 marcustiffen6@gmail.com

8. Data Retention

We keep your data only for as long as we need it for the purposes described.

After you delete your account:

Your profile becomes invisible immediately
Most data is deleted within 30 days
Some data may be retained longer if:
- required by law
- needed for safety and fraud prevention
- part of an ongoing legal matter

We also keep anonymised, non-identifiable analytics for research and improvement.

9. Children’s Privacy

Syncc is strictly 18+.
We do not knowingly collect data from anyone under 18.
If you believe an under-18 user is on the platform, please report it immediately.

10. Changes to This Policy

We may update this Privacy Policy over time.
If we make major changes, we’ll notify you in-app or by email.

The “Last Updated” date above shows the most recent version.

11. Contact Us

If you have questions, requests, or concerns, reach out anytime:

📩 Email: marcustiffen6@gmail.com

We’re always happy to help.

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